FREQUENTLY ASKED QUESTIONS
Ordering & Website Navigation
How do I place an order?
Just head to chefeatz.bottle.com, browse the menu or meal packages, and add your selections to cart. Check out online and we’ll handle the rest. Remember to use code HeyChefEatz at checkout for 20% off your first online order!
Can I choose my meals?
Our meal packages are Chef’s Choice, meaning we curate each one with a well-rounded mix of proteins and flavors. Most packages include chicken, beef, pork, seafood, and a vegetarian option.
If you’re looking for something more specific, we offer themed packages like Surf & Turf (excluding vegetarian) or Turf (featuring only beef, chicken, and pork).
You can also build your own box by ordering meals à la carte from our full Chef Eatz menu.
Are Subscriptions Required?
Not at all. You can place one-time orders whenever you like without committing to anything. If you prefer the convenience, we offer flexible subscriptions with options to receive meals every week, every two weeks, or once a month. You'll always get a text reminder before your order is placed so it's easy to skip, adjust, or cancel at any time.
Shipping & Delivery
Where do you ship to?
We currently ship to the eastern half of the U.S. Not sure if you're in range? Start the checkout process and enter your ZIP code to confirm availability.
When & how are orders shipped?
Orders are shipped every Wednesday via UPS, packed in boxes with insulated shipping liners and commercial cold packs to keep everything safe in transit. Once shipped, you’ll receive a tracking number so you can follow your box right to your doorstep.
Do you deliver locally?
Yes, we offer local delivery in the Blue Ridge area Tuesday through Friday, between 12–6 PM. You’ll select your preferred delivery date during checkout.
Pickup
Do I have to place an order before pickup?
Nope. We keep our in-store freezers stocked with grab and go meals that are ready when you are.
You can find us at:
5850 Appalachian Hwy, Suite 3, Blue Ridge, GA 30513
Just keep in mind our storefront selection rotates and may not include the full online menu. If there is something specific you are craving, it is best to place your order online ahead of time to guarantee availability.
When will my pickup order be ready?
We ask for 24 hour notice on all pickup orders, with a cutoff time of 12 p.m. the day before. For example, to pick up your meals on Tuesday, your order needs to be placed by noon on Monday.
All pickup orders are ready by 2 p.m. and can be picked up any time between 2 and 5 p.m. We are open Monday through Thursday from 12 to 5 p.m. If you'd like to pick up your meals earlier than 2, give us a call at 706 258 2464. We are often able to have them ready early and are happy to check for you.
Can someone else pick up my order?
Yes, absolutely. If someone is picking up your order on your behalf, just make sure they know the name the order was placed under. They can stop by anytime during our pickup window, and we’ll have it ready for them.
Meal Details
Are meals frozen?
Our meals are cooked from scratch and then immediately frozen and vacuum-sealed to lock in freshness, flavor, and nutrients. This process locks everything in, so your meals stay safe, delicious, and ready when you are. Just heat and enjoy!
How do I reheat the meals?
All Chef Eatz meals are fully cooked and just need to be reheated. You can use either an oven or a microwave depending on your preference.
Oven:
Thaw the meal fully. Remove the top film and place the meal on an oven-safe sheet pan. Heat at 350ºF for about 15 minutes or until heated through to your preference. Contents will be hot.
Microwave:
Thaw the meal fully and keep the plastic cover intact. Microwave for 2.5 to 3 minutes. Let your meal stand for one minute, then peel away the top film. Contents will be hot.
Do you offer gluten-free, dairy-free, &/or nut-free options?
Yes, we do! Many of our meals are naturally gluten-free, dairy-free, or nut-free and we clearly label all meals that fall into these categories. While we do our best to avoid cross-contamination, please note that all meals are prepared in a shared kitchen.
Are your meals made with clean ingredients?
Absolutely. At Chef Eatz, clean eating is nonnegotiable. Every ingredient we use is real, whole, and carefully chosen. No preservatives, no seed oils, and no artificial additives. Our meals are made with organic produce, hormone free and antibiotic free proteins, and pesticide free ingredients across the board. Even our pasta is imported directly from Italy for unmatched quality. When it comes to your food, we do not cut corners.
Where can I find ingredient and nutritional info?
Yes. Every meal includes a printed label with full ingredient lists, allergen information, and detailed nutrition facts so you know exactly what you're getting.
You can also find this information online. When you're on our ordering platform at chefeatz.bottle.com, head to the Chef Eatz menu, click on any meal image, and swipe to the right to view full ingredient and nutrition info for that dish.
Do your meals come in different portion sizes?
Most meals on our Chef Eatz menu are individually portioned for one, but we also offer an entire section called Shareable Portions, with dishes designed to serve two to four. These are great for families, couples, or anyone stocking up for the week.
Catering
Do you offer catering?
Yes. In addition to our prepared meals, we also offer catering for private events, corporate gatherings, weddings, holiday parties, family gatherings and special occasions throughout the North Georgia area.
Do you offer full service catering or just food drop off?
Chef Eatz offers catering through pickup or drop off service only.
While we do not provide staffing or table settings, we do offer chafing dish rentals with fuel so you can keep food hot and present your catering setup in a polished and professional way at a very reasonable price.
How far in advance should I place a catering order?
We require at least 72 hours notice for most catering orders so our kitchen has enough time to prepare everything fresh. Larger events or more extensive menus may require additional notice, so we recommend placing your order as early as possible to ensure availability.
How do I place a catering order?
You can place your catering order completely online. Simply visit chefeatz.bottle.com, scroll down to the Catering Menu, and select the items you would like.
When ordering, you can choose to have your food prepared hot and ready for pickup or refrigerated so you can reheat it later. Ordering online makes it easy to customize your order and schedule your pickup time.
What size portions do your catering pans serve?
Our catering dishes are available in two pan sizes.
Half pans typically serve 8 to 10 people.
Full pans typically serve 16 to 20 people.
This makes it easy to scale your order depending on the size of your event.
Can you accommodate dietary restrictions for catering orders?
In many cases, yes. Many of our catering dishes are naturally gluten free, dairy free, and/or nut free, and all catering options are clearly marked so you can easily identify meals that fit your dietary needs. If you are unsure about a particular dish, feel free to reach out and we will be happy to help guide you.
What if the date I want for catering is not available?
If the date you are interested in shows as unavailable, please reach out to us and we will do our best to help. You can text us anytime at 706 920 6657. This number receives text messages only.
You can also call us at 706 258 2464 during business hours, Monday through Thursday from 12 to 5.
Where do you deliver for catering orders?
When you first open the catering menu, you will be asked to choose pickup or delivery. If you select delivery and enter your address, our system will automatically let you know if you are within our delivery zone.
If your address falls outside of the delivery area, no worries. Please reach out and we will do our best to help. You can text us anytime at 706 920 6657. This number receives text messages only. You can also call 706 258 2464 Monday through Thursday from 12 to 5.
What if I do not see exactly what I am looking for?
No problem. If you do not see the exact dish you have in mind, feel free to reach out and we will do our best to help. You can text us anytime at 706 920 6657. This number receives text messages only. You can also call 706 258 2464 Monday through Thursday from 12 to 5.